Shipping & Returns

Shipping

We ship worldwide!

Most of our products will be delivered within 12-17 business days. Depending on your country, some packages may take up to 30 business days to get your door. 

Returns

Life is too short not to be happy…. and if you’re not happy with your purchase – we're not happy! However, we are a small business - so please respect our need to have a strict return policy. 

Merchandise may be returned within 14 days after receiving a product. 

Items must be in original packaging with tags and be unused in same condition as sold.  

Buyer pays for return shipping. 

Orders may be modified or canceled within 24 hours of purchase. After 24 hours have elapsed, no order modifications are allowed. 

After 24 hours of placing an order, a product goes to production, if you want to cancel your order at this stage, $36 restocking fee will be applied. 

Non-refundables: All Vintage Items, Custom/Special Orders, Beauty/Bath Products, and Sale Items. Shoes and shirt are custom order. 

If you received your shoes and realized that you ordered a wrong size, in this case the shoe is non-refundable and are not eligible for return or exchange. 

Rollbacker will not refund nor assume liability for orders returned to sender due to incorrect address information provided by customers or missed delivery attempts by couriers. Sellers may request a reshipment attempt but will be responsible for fees associated with additional delivery attempts.

 

To reduce the risk of sizing issues, we have provided sizing charts, click here to view the chart. 

 

Online Refunds 

If you are unhappy with your online order, please email us at contact@rollbacker.com to coordinate your return. Returns must be placed within 14 days after receiving your product. Return shipping is your responsibility; for items over $50 we recommend using trackable shipment methods. 

If you have any further questions shoot us an email at contact@rollbacker.com!

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